Shipping policy

Vibrantline products are custom made on demand and will therefore be shipped directly after production of your product.

When will I receive my order?

  • We're committed to printing and shipping your order within a respected time. We aim for the quickest production possible while also focusing on quality and care of the product. We then ship your items after production is finished at the shipment speed you selected at checkout. Your orders will receive an estimated delivery date but this may vary, especially in the current economic climate of the online retail market. Once your order is produced, you will receive a tracking link that can be used to track your orders delivery. Please be aware that tracking for international packages may not always be reliable as international tracking is limited.

Does your store ship internationally and will I have to pay for customs and VAT?

  • Vibrantline ships our products internationally with various courier services. If you as a customer are ordering products internationally, you as a customer will be subject to paying for customs and VAT for your order

Can I change or cancel my order, or update my shipping address?

  • Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed and we may not be able to stop the production process.

What shipping carrier and shipping methods are you using?

  • Vibrantline ships worldwide with various courier services. Our courier services include UPS, USPS, FedEx, Royal Mail, DHL, DPD, and India Mail. 
  • We typically offer Standard, Expedited, and Overnight shipping but this can vary from product to product. For international shipping methods, we offer standard and expedited. International shipping times are longer than US domestic shipping times.

What is the processing time on my orders?

  • Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.

What happens if I didn't receive my tracking link and how long will it take to receive one?

  • Please allow up to 72 hours to receive a tracking link after your order is shipped. You will not receive a tracking link while your order is in pre-production or production.