Return Policy

Returns & Refunds

Most Vibrantline products are custom printed when you order them, so we cannot accept returns for change of mind, wrong size or color choice, or if you simply decide you do not like the design.

What we cover

• Manufacturing or print defects (misprint, wrong design, or poor print quality)
• Damage that happened in shipping
• Wrong item sent

Defects, shipping damage, and wrong items are covered on sale and clearance items as well.

How to start a claim

1. Email admin@vibrantline.com within 3 days of delivery (you can also use our contact page).
2. Include your order number and clear photos of the issue (and packaging if the item was damaged in transit).
3. Keep the item unused and in the original packaging until we reply.

What we will do

• If we approve the claim, we will reprint or replace the item at no charge whenever practical. If a reprint is not practical, we will refund the item price to your original payment method.
• When an approved claim requires the item to come back to us, we will email a prepaid return label. Do not ship anything back without approval; unsolicited returns are not accepted.
• Reprints follow normal production and shipping times. Refunds usually post within 5–10 business days after we approve (or after we receive and inspect the return, if a return is required).

What we do not cover

• Change of mind, “I ordered the wrong product,” or dislike of the design
• Change-of-mind returns on sale or clearance items, and gift cards (non-returnable)
• Normal slight color or position variation between monitors and print

Lost packages

If tracking shows the package was not delivered, contact us and we will help with a carrier claim and a reprint when appropriate.

Questions & returns address

Questions: admin@vibrantline.com

Returns address (approved returns only):

115 S Wisconsin Ave, Apt C, Salina, KS 67401, United States